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Phone us at 614-755-9500
For More Information
Most states have a licensing board that regulates the funeral industry. You may contact the board in your state for information or help. If you want additional information about making funeral arrangements and the options available, you may want to contact interested business, professional and consumer groups. Some of the biggest are:
AARP Fulfillment
601 E Street, NW
Washington, DC 20049
1-800-424-3410
www.aarp.org
AARP is a nonprofit, nonpartisan organization dedicated to
helping older Americans achieve lives of independence, dignity
and purpose. Its publications, Funeral Goods and Services and
Pre-Paying for Your Funeral, are available free by writing to
the above address. This and other funeral-related information is
posted on the AARP website.
Council of Better Business Bureaus,
Inc.
4200 Wilson Blvd., Suite 800
Arlington, VA 22203-1838
www.bbb.org
Better Business Bureaus are private, nonprofit organizations
that promote ethical business standards and voluntary
self-regulation of business practices.
Funeral Consumers Alliance
33 Patchen Road
South Burlington, VT 05403
1-800-765-0107
www.funerals.org
FCA, a nonprofit, educational organization that supports
increased funeral consumer protection, is affiliated with the
Funeral and Memorial Society of America (FAMSA).
Cremation Association of North
America
401 North Michigan Avenue
Chicago, IL 60611
(312) 644-6610
www.cremationassociation.org
CANA is an association of crematories, cemeteries and funeral
homes that offer cremation.
International Cemetery and Funeral
Association
1895 Preston White Drive, Suite 220
Reston, VA 20191 1-800-645-7700
www.icfa.org
ICFA is a nonprofit association of cemeteries, funeral homes,
crematories and monument retailers that offers informal
mediation of consumer complaints through its Cemetery Consumer
Service Council. Its website provides information and advice
under "Consumer Resources."
International Order of the Golden
Rule
13523 Lakefront Drive
St. Louis, MO 63045
1-800-637-8030
www.ogr.org
OGR is an international association of about 1,300 independent
funeral homes.
Jewish Funeral Directors of America
Seaport Landing
150 Lynnway, Suite 506
Lynn, MA 01902
(781) 477-9300
www.jfda.org
JFDA is an international association of funeral homes serving
the Jewish community.
National Funeral Directors
Association
13625 Bishop's Drive
Brookfield, WI 53005
1-800-228-6332
www.nfda.org/resources
NFDA is the largest educational and professional association of
funeral directors.
National Funeral Directors and
Morticians Association
3951 Snapfinger Parkway, Suite 570
Decatur, GA 30035
1-800-434-0958
www.nfdma.com
NFDMA is a national association primarily of African-American
funeral providers.
National Selected Morticians
5 Revere Drive, Suite 340
Northbrook, IL 60062-8009
1-800-323-4219
www.nsm.org
NSM is a national association of funeral firms that have agreed
to comply with its Code of Good Funeral Practice. Consumers may
request a variety of publications through NSM's affiliate, the
Consumer Information Bureau, Inc.
Funeral Service Consumer Assistance
Program
PO Box 486
Elm Grove, WI 53122-0486
1-800-662-7666
FSCAP is a nonprofit consumer service designed to help people
understand funeral service and related topics and to help them
resolve funeral service concerns. FSCAP service representatives
and an intervener assist consumers in identifying needs,
addressing complaints and resolving problems. Free brochures on
funeral related topics are available.
Funeral Service Educational
Foundation
13625 Bishop's Drive
Brookfield, WI 53005
1-877-402-5900
FSEF is a nonprofit foundation dedicated to advancing
professionalism in funeral service and to enhancing public
knowledge and understanding through education and research.
Solving Problems
If you have a problem concerning funeral matters, it's best to try to resolve it first with the funeral director. If you are dissatisfied, the Funeral Consumer's Alliance may be able to advise you on how best to resolve your issue. You also can contact your state or local consumer protection agencies listed in your telephone book, or the Funeral Service Consumer Assistance Program.
You can file a complaint with the FTC by contacting the Consumer Response Center by phone, toll-free, at 1-877-FTC-HELP (382-4357); TDD: 1-866-653-4261; by mail: Consumer Response Center, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580; or on the Internet at www.ftc.gov, using the online complaint form. Although the Commission cannot resolve individual problems for consumers, it can act against a company if it sees a pattern of possible law violations.